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Back Orders & Returns

Back Orders
You will be notified by e-mail or telephone if any item ordered is out of stock or is likely to take longer than 2-3 days to arrive.  At this point you may then decide to accept the revised delivery date or cancel the item ordered.  

Please notify us within 14 days should you wish to return any item(s) we have supplied. Please complete a returns request which can be found in the eAccount section on this website. >

Returns Policy

Return or exchange an item - our 100% money back guarantee.  If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

If any item that you have ordered does not arrive please email us with the following information:

  • Delivery note number
  • Internet order number
  • Product code and description of the item(s)
  • The quantity of each item(s) ordered
  • The quantity of each item(s) received